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How phbetbet Handles Your Personal Information

Your account data — including the details you share when linking GCash, Maya, or InstaPay — is handled with clear purpose and stored only as long as your account needs it.

Account data handled with purposeGCash, Maya, InstaPay wallet info protectedYour right to access or update dataClear retention and deletion policyApplies to all eligible Philippines accounts
phbetbet How phbetbet Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, correct, or request deletion of your personal data, our account support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email, or through our dedicated privacy request form — whichever channel works for you. We aim to respond to data access and deletion requests within the window our policy specifies, and we will confirm receipt as soon as your request is logged.

Live Chat Support Open the chat widget from your account dashboard. Our support team can log a data request or escalate a privacy concern during their available hours.
Email Privacy Request Send your data access, correction or deletion request to our support email address. Include your registered mobile number or the e-wallet linked to your account so we can verify you quickly.
In-Account Privacy Form Log into your account, go to Account Settings, and use the Data Request form. This creates a tracked ticket and gives you a reference number for follow-up.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply multiple layers of account protection so your personal and payment data stays where it should. From the moment you link your GCash or Maya wallet to the moment a withdrawal clears via InstaPay, each step runs through encrypted connections and verified identity checks. Players in Pasig and across the Philippines access their accounts over the same secured environment regardless of device.

Encrypted Data Storage

Your account details, linked e-wallet numbers and transaction history are stored using encryption at rest. Only authorised systems can access them for payment processing or identity checks.

Cookie Use and Control

We use session cookies to keep you logged in and analytics cookies to see how account features are used. You can manage non-essential cookies through your browser settings at any time.

Retention and Deletion

We keep your data for as long as your account is active and for the period required by applicable regulations after closure. Once retention ends, records are securely deleted or anonymised.

Who to Contact and How

For any privacy concern — accessing your data, correcting a detail, or withdrawing consent — use the in-account Data Request form or contact us by email with your registered account details.

Common Questions About Your Privacy Rights

These are the questions our account holders ask most often about how their personal data is handled. If your question is not covered here, reach out through the live chat or in-account form and we will respond with the specific details relevant to your account.

We collect your name, contact number, and the payment details you register — such as your GCash or Maya number. We also log device type, login times, and transaction records tied to your account activity.

Your e-wallet details are shared only with the payment processors handling your specific transaction. They are bound by contract to use your data only for that purpose and nothing else.

Log into your account, go to Account Settings, and submit a Data Request. Alternatively, email us with your registered mobile number. We will confirm receipt and respond within our stated policy window.

Yes. Submit a deletion request through the in-account form or via email. We will process it after verifying your identity. Some data may be retained for the period required by applicable local regulations.

We use session cookies for login continuity and analytics cookies to improve account features. Non-essential cookies can be turned off through your browser settings without affecting your ability to log in.

We update the date shown at the top of this page whenever our data practices change. Continuing to use your account after a change is posted means you have acknowledged the updated terms.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.